Last updated: 24 january 2026
At Solanique, we aim to keep shipping clear and predictable. Below you’ll find how delivery works and what to expect after placing an order.
Order Processing
Orders are typically processed within 1–3 business days.
Once your order has been processed, you will receive a confirmation email with shipping details and, when available, a tracking number.
Please note that processing times do not include shipping transit time.
Shipping Times
Shipping times vary depending on your location and external factors such as carrier operations or customs processing.
Estimated delivery time:
- 7–21 business days
These timeframes are estimates and are not guaranteed.
Shipping Costs
Shipping costs (if applicable) are calculated at checkout and displayed before payment is completed.
Tracking
When tracking information is available, it will be sent to you by email.
Please allow up to 48 hours for tracking updates to appear after dispatch.
Customs & Duties
International orders may be subject to customs fees, import taxes, or duties imposed by the destination country.
These charges are:
- not included in the product price
- the responsibility of the customer
Solanique is not responsible for delays caused by customs authorities.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
Solanique is not responsible for:
- orders delivered to an incorrect address provided by the customer
- delays or losses resulting from address errors
Delays
While we do our best to meet estimated delivery times, delays may occur due to:
- carrier issues
- customs inspections
- weather or external factors beyond our control
We appreciate your patience in such cases.
Lost or Missing Packages
If your order appears to be lost or has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.
Contact
If you have any questions regarding shipping, feel free to reach out: